Imprinted with Your Logo or Custom Design

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Frequently Asked Questions

Frequently Asked Questions

Below, you will find our knowledge-base to help answer many of your questions.

The team is here to assist you as well. If you need further assistance, please feel free to shoot us an email.


Do you price match ?

Yes, If you find a lower price than ours, we'll match it*! Just send us a link, proof or written quote (via email or fax) from the competitors website showing the lower total price for the same item. *Offer is valid for quotes/orders yet to be placed. Past orders & orders in production are not included.


When do I pay for my order ?

Payment is due at time of approval of your artwork proof.


What type of payment do you accept ?

We accept Visa, MasterCard, American Express, Discover, eCheck, PayPal, Business Checks (must arrive in time to clear before ship date) and Purchase Orders (Schools & Government Agencies, hardcopy must be provided).


Do you accept Purchase Orders?

We accept Purchase Orders from Schools, Colleges, Universities & Government Agencies. PO's are required to be faxed (877-972-FAXX) with your order and artwork approval.


Can I pay via Check?

Yes, We can process your check via eCheck (fax copy required) or mailed to our corporate offices. Checks must arrive 3 business days before ship date (allowing time to clear bank). Make checks payable to:


I can't find the quantity I want. (pricing for 100 & 250 but I want to order 150)

You can order any quantity above the minimum. You will be billed at the price per ball your quantity falls in-between. For example, if you want to order 150 balls, the cost for all 150 balls would be at the 100+ price.


What is a "Screen Charge" ?

It's the cost of materials to make the screen (printing plate) needed to print your unique design (imprint) on the item. You will have a screen charge for each imprint location (side) and each additional color printed on that location. The quantity ordered does not affect the screen charge. Each screen is unique to your custom order. Screen Charge(s) are not connected in any way to artwork set-up. Our artwork services are always FREE.


What is Rush Production?

With Rush Production, once your order is approved and paid, will ship within three business days. Rush Production is only available on select products. It's limited to a one color, one sided imprint, and footballs can not be striped. Rush Production does not include expedited shipping. There is a $35.00 Rush Production Charges.


Do I have to pay the screen charge when reordering ?

We're the only company that rewards our customers with a Free Screen Charge Gift Certificate (coupon) after your order ships. Utilizing this discount coupon code, you will not pay for a screen charge on your reorder of the same product within two years, even if you make an artwork change. (applies to one color, one sided orders only).


Can I order assorted product (ball) colors ?

Yes, for most products. For example, you can order 100 royal blue, 100 red, and 100 orange basketballs with the same artwork. However, if you need to change the imprint (ink) color there will be an additional screen charge. Please use the assorted color swatch when ordering and specify the break down in the Special Instruction box.


Can I mix product types within my order (footballs, basketballs, soccer, etc) ?

Yes. We can combine as many different styles as long as they use the same artwork and same size imprint area.


Can I order products without an imprint ?

Most items are available without a custom imprint. We refer to these items as "Blank or Unimprinted Product". There will not be a screen charge with blank orders. Blank orders ship within 1 to 3 business days after order approval and payment.


Can I cancel my order once it is placed ?

Yes, prior to approval, you may cancel your order. To provide you the fastest service possible, once an order is in production, it cannot be canceled. All orders are custom-made based on your instructions. If you cancel your order after approval but prior to production, you're responsible for all costs incurred up to the point of cancellation along with a cancellation fee.


Can my order be returned ?

Since each order is custom-made (imprinted) to your specification, returns are not accepted. We only accept returns on defective merchandise or products sent in error. In those cases corrected replacements are sent out. Blank orders are subject to a re-stocking fee on returns. For our complete return policy see Terms-and-Conditions.


What is the minimum I can order ?

The minimum for each product vary and is indicated on each individual product page.


Can I order Less than the Minimum quantity listed?

Unless otherwise specified, add $40.00 to select products (not available for all items). First column pricing will be used. Absolute minimum is half the regular minimum unless otherwise specified.


Will I be charged sales tax ?

At this time, we only collect sales tax for orders billed and/or shipped to locations within Florida.

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